Human-Centered Design for Human Services (HCD4HS)

2018 - 2022

In this project, the Administration for Children and Families (ACF) is exploring the application of Human-centered Design (HCD) across its service delivery programs at the federal, state, and local levels. To date, little is known regarding what HCD looks like in the context of human services, the requirements for implementation across a range of programs; the measurable outcomes and effectiveness of HCD; the evaluability of HCD; and the sustainability of HCD in practice.

The overall purposes of the project are to:

define human-centered design in the context of delivery of human services;
identify programs that are currently implementing or have recently implemented human-centered design approaches in human services programs, and describe the current state of the field;
conduct a pilot study to help understand the feasibility of this approach in human services programs, the requirements for implementation, the evaluability, sustainability, and key outcomes of interest to ACF programs.

OPRE has contracted with Child Trends, with subcontracts to Anthro-Tech, Inc., and MEF Associates, to conduct this work.

The pilot study is registered on the Open Science Framework under the title Applying Human-centered Design for Human Services .

Point(s) of contact: Erin Cannon and Kathleen Dwyer.

Brief
Report

A Review of Human-Centered Design in Human Services

September 9, 2022

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This brief presents a definition of human-centered design that is applicable to the context of human services delivery and discusses how it has been used in various human services contexts.

Applying Human-Centered Design to Human Services: Pilot Study Findings

September 22, 2022

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This project contributes to current understanding of how HCD can be implemented and evaluated within a human services context.

Human Centered Design for Human Services (HCD4HS) Project — Nominate a Human Services Program

November 5, 2019

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Is your program facing challenges engaging children and families in service delivery?
Are you facing staff turnover?
Do children and families have unmet needs you would like to better address?
Do you wish you spent less time on paperwork and more time on service delivery?

To help identify potential solutions to problems like these, the Administration for Children and Families (ACF) invites nominations of ACF program offices, state- or county-administered human services programs, and local ACF grantees to participate in a pilot study under the Human Centered Design for Human Services (HCD4HS) project. Programs may nominate themselves to participate. Nominations are due by December 5, 2019.