As part of a project supported by the HHS IDEA LABVisit disclaimer page , OFA tested design thinking’s utility as a creative problem solving approach for social service organizations with three of its grantees. After introducing the grantees to design thinking, the organizations learned the methodology by using it to solve a challenge of their choice. The publication, “Creating Solutions Together: Design Thinking, The Office of Family Assistance and 3 Grantees,” captures the process used and the grantees’ experience and reflections on the project. Not familiar with design thinking? At its heart, design thinking is a human-centered approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user in the creation and consideration of any solution.