August 2021 Child Support Report

COMMISSIONER'S VOICE: More Money for Families

Linda Boyer, Acting Commissioner, OCSE

 

Child Support Awareness Month 2021

August is Child Support Awareness Month, and this year marks 25 years since the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) was enacted into law. This piece of legislation gave the child support program new tools to help support millions of children nationwide.

 

One important tool that PRWORA established is the National Directory of New Hires that requires employers to report new employees. Getting employer data on a regular basis allows the child support program to locate parents, determine if they could pay child support, and deduct payments from their paychecks. Our office continues to simplify and streamline processes through automated tools, portal enhancements, and standardized procedures that help states collect child support. In FY 2020, our collection rate remained at an all-time high of 66%.

 

OCSE also supports efforts that help parents secure jobs that provide for their families. OCSE assists through grants like CSPED, Section 1115 waiver projects like Families Forward, and authorizing state use of incentive funds for employment programs. Our Knowledge Works initiative also helps child support agencies implement or enhance employment programs for noncustodial parents by highlighting best practices in other jurisdictions. These efforts help increase participation in the workforce, improve compliance with court-ordered child support, and support financial self-sufficiency.

 

Cost-effective investment

 

Policies and innovations like these have helped make child support one of the most cost-effective government programs. For every $1 spent in FY 2020, the child support program collected $5.51. We partner with state, tribal, and local governments to accomplish this significant return on investment. The program’s cost-effectiveness, collections, and caseload are highlighted in our annual national infographic (PDF). States and territories use their individual state infographics to advocate for their programs with legislators and policymakers.

 

The role of the child support program has shifted from recovering state public assistance costs, and it now focuses on family support. In FY 2020, the program collected $34.9 billion (PDF) and 95% went to families.

 

As we celebrate Child Support Awareness Month, I want to thank the child support professionals who work hard every day to make the program successful. Let’s continue our long history of thinking outside the box and developing innovative solutions that better support children.

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Our Infographic Wins National Award

 

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The National Association of Government Communicators recognized our 2019 national infographic, More Money for Families (PDF), with 1st place in the infographic category at their annual awards! This infographic demonstrates how child support helps families thrive and why it is among the most cost-effective government programs. We also created this same infographic for each of the 54 individual child support programs so that they can use it to help educate legislators and policymakers. Help us spread the word by sharing the new 2020 infographic (PDF) on social media.

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New Edition of Handbook for Child Support Attorneys

Yvette Riddick, OCSE Director, Division of Policy and Training

 

Essentials for Attorneys in Child Support Enforcement new edition

The fourth edition of the Essentials for Attorneys Handbook is now available on our website. Last updated in 2002, this revised—and greatly expanded—handbook is the culmination of over four years of work.

 

The original handbook was published in the 1990s and has had several updates. Those editions featured:

 

  • The roles and relationships of OCSE, its regional counterparts, and state child support programs
  • Guidance on case preparation
  • Best practices from experienced child support attorneys
  • Useful exhibits and flowcharts

 

Chapters also referenced federal forms and resources, cited state case law, and included references to state-specific provisions. The handbook has always been geared toward the IV-D attorney; however, non-attorneys will also find it helpful because it describes changes in the child support program.

 

New material

 

In 2016, OCSE decided to update the handbook, and we began interviewing IV-D attorneys throughout the country. We talked to state and tribal attorneys practicing in both judicial and administrative settings. We asked attorneys if they were familiar with the current Essentials Guide and about half were. We also asked attorneys about the handbook’s usefulness and what topics were most useful to them. The attorneys requested that case law be included and suggested practical tools like checklists and forms.

 

Based on those conversations, we added practical tools and new chapters that cover:

 

  • Consent Procedures
  • Military
  • Domestic Violence
  • Access and Visitation  

 

We also expanded the interstate chapter to address intergovernmental case processing, including international cases. All the chapters were written by attorneys with experience in the IV-D program.

 

While writing the fourth edition, there were even more changes to the child support program. Some of these changes were legal, some technological, and some reflect the impact of social media. But through it all, the role of the IV-D attorney continues to be an important one. We believe that the fourth edition reflects a good balance between the history of the program and the ever-evolving legal arena in which the child support attorney works.

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Minnesota Tribes Win Jurisdiction of Child Support Cases

Tami Masuca, OCSE Program Specialist, Region 5 and Tara Borton, Attorney, Minnesota Policy & Planning Unit

 

 

Minnesota with gavel

Since 2008, four tribes in Minnesota have elected to establish child support programs. As these tribal programs grew, they met several challenges while working cases. Now, a new state law allows tribal families in Minnesota to receive more responsive child support services and strengthens tribal sovereignty. The new Minnesota law authorizes a state court to transfer child support cases to tribal court when the tribal child support agency manages the case and there is concurrent jurisdiction. Custody and parenting time matters can also be transferred with the child support case.

 

A history of two court systems

 

Before Minnesota had tribal child support programs, tribal members had to rely on counties to establish child support orders. After the tribal programs launched, child support orders remained under the jurisdiction of district courts, and the corresponding child support cases were transferred to the tribal child support agency. The tribal agencies became merely an enforcement arm of the state with no jurisdiction to modify the orders and limited access to detailed case information about the orders. Meanwhile, tribal families had to navigate two court systems.

 

In 2015, a workgroup of leadership and staff from the IV-D tribes, the state, and the counties took up the issue. They agreed that a statute authorizing Minnesota courts to transfer cases to tribal courts was the best way forward. The proposed language was guided by similar court rules from Wisconsin and California.

Under the guidance of Andrew Small, attorney and 2014 chairperson of the Minnesota Tribal Court-State Court Judge’s Forum, the workgroup identified the steps needed to move prospective legislation. They identified crucial stakeholders to solicit their feedback and support and made a plan for introducing the bill.

 

Attorneys Amber Ahola, former IV-D director for Leech Lake Band, and Julie Erickson, former supervisor of MN-CSD Planning and Policy Division, volunteered to take the lead. They established a sub-workgroup that focused on drafting proposed legislation and involved the appropriate stakeholders, including consulting with courts and attorney’s associations. Amber and Sara Stahlin, child support attorney for Leech Lake Band, wrote the proposed statutory language in April 2015.

 

Passing the legislation

 

The Minnesota Child Support Division began promoting the bill once the draft legislation was finalized. With support from two governors, it was introduced five times along with other DHS proposals without success. Finally, in May 2021 after vocal support from the tribal programs and their tribes’ lobbyists, it was passed by the only split legislature in the nation in a DHS omnibus bill. That bill also had several other child support changes, including eliminating interest on child support in Minnesota, which was a priority for tribal child support programs.

 

The statute took effect immediately, and all four tribes are anxious to begin the full transfer of child support court orders from the state to their respective tribal courts.

 

“Thanks everyone for your dedication and support to this bill. I am so ecstatic and beyond words for how grateful I am for all the support we, as Tribes, received. This has been a long time coming! We finally succeeded!”

Raegan Hendrickson, Child Support Director, White Earth Nation

To read the full bill and legislative changes, visit Chapter 30, Section 72 of Minnesota’s 2021 Regular Session Laws.

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Get Kids Ready to Learn with Medicaid and CHIP Coverage

Centers for Medicare & Medicaid Services

 

InsureKidsNow.gov Back to School

Another school year is approaching, which means it’s time to make sure kids and teens are ready to put their best selves forward. One way to help students prepare to go back to school is to ensure they’re getting routine vaccinations, check-ups, dental and eye care, and other preventive services.

The back-to-school season is also a good time to catch up on well-child visits and get back on track with any missed vaccinations. In fact, preliminary 2020 data show that children’s health screenings are down 21% compared to the previous year  (PDF). While services have rebounded for primary and preventive care, millions of services still need to be delivered to make up for those that were missed during the pandemic.

The Connecting Kids to Coverage National Campaign wants to remind you that with health insurance from Medicaid and the Children’s Health Insurance Program (CHIP), eligible children and teens up to age 19 can receive access to vital health care. This can help parents and caretakers rest a little easier knowing their kids are covered for any care they may need.

Benefits of Medicaid and CHIP for school-aged children

Health insurance allows children to thrive — both at school and in life. Children with health insurance are more likely to graduate from high school and college compared to their peers who don’t have access to care. Studies have also shown that children with health coverage are less likely to miss school due to illness and are better prepared to learn. Fewer missed school days may also allow kids and teens to stay involved with after-school activities like clubs and sports.

Enrollment in Medicaid and CHIP is open year-round, allowing parents and caretakers to immediately sign up and access benefits; coverage must be renewed annually. Eligibility varies by state and is based on household size and income, but professionals working with children can direct families to learn more through the “Find Coverage for Your Family” map on InsureKidsNow.gov or by calling 1-877-KIDS-NOW (1-877-543-7669). The website has shareable materials like social media posts, graphics, and short informational videos for parents and caregivers. You can also access helpful resources like FAQs, print materials, and toolkits to share information about the programs across different channels.

Getting kids covered in time for school not only supports good health but also their ability to make the most of their school year. Together, we can promote enrollment in Medicaid and CHIP and encourage families to take advantage of health coverage available to kids. 

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Minnesota’s Digital Ads and Two-Way Texting Pilot

Bruce Erickson, Policy and Communications Coordinator, and Austin Holik, Human Services Program Specialist, Minnesota Child Support Division

 

 

Minnesota Digital Ad

The Minnesota Child Support Division received a digital marketing grant to improve communication with child support participants and increase public awareness of the program. We used a state survey to gather information about the program, launched a series of digital marketing campaigns, created a new electronic application, and piloted a text messaging program.

 

Minnesota State Survey

 

We partnered with the University of Minnesota Center for Survey Research to place five child support questions in the annual Minnesota State Survey and gather public perceptions of the program. The survey provided a representative sample from the entire state. Results showed that 65% of Minnesotans are aware of their county child support services, and 50% would apply for services if separated from their child’s other parent. We used this information to develop digital ads with a Minneapolis-based marketing firm that focused on stability, helpfulness, and education. COVID-19 influenced our messaging and imagery; some images included people wearing masks and others acknowledged the uncertainty surrounding the pandemic.

 

Paid ads

 

Our digital marketing firm placed our social ads on Facebook and Instagram, search ads on Google, and banner ads on other websites. The ads took visitors to a landing page that provided a brief overview of the program and a link to our new electronic application. The first ad campaign ran from February to May 2021, and data show:

 

  • There were over 26,000 clicks on the ads and nearly 1,000 clicks on the application.
  • Paid search ads had the highest click through rate at 18.45%, followed by banner ads at 4.78% and social media ads at 2.8%.
  • Our website experienced a 40% increase in web traffic.

 

 

Minnesota Texting Pilot

Text message campaigns

 

Our first text message campaign ran from January to March 2021. We sent one-way text messages for payment reminders, promotional messages for our online case management portal, and other general information. Twelve counties also piloted a program that sent two-way text notices to participants who had their driver’s license suspended, in addition to other case management communications. We had to get permission from participants before we could send text messages, so we solicited permission through emails, flyers, and word-of-mouth from county workers. During the first statewide campaign, we got permission to text 2,401 participants and sent 1,313 one-way text messages. Counties sent 1,498 two-way messages to participants and received 852 responses.

 

We will continue digital marketing activities throughout this year. We’re planning two text message campaigns, two digital ad campaigns, and more information gathering from current child support participants. We hope to develop sustainable ways for text messaging and digital marketing activities to continue after the grant ends.

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Resource Alert: Keeping Cool This Summer

Be careful using fans without air conditioning when temperatures are 95 degrees or higher—especially if it is a dry heat. In those situations, fans can cause a person to overheat faster because they act like a convection oven.

 

The safest cooling method is air conditioning. Use the buddy system to find and get to a public cooling center near you. You can also take cool showers and baths to help reduce body temperature.

 

Call the national Low Income Home Energy Assistance Program hotline at 1-866-674-6327 if you need help paying for an air conditioning unit or paying your electric bill. You will be referred to the local office serving your area. 

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About Child Support Report

Child Support Report is published monthly by the Office of Child Support Enforcement. We welcome articles and high-quality digital photos to consider for publication. We reserve the right to edit for style, content and length, or not accept an article. OCSE does not endorse the practices or individuals in this newsletter. You may reprint an article in its entirety (or contact the author or editor for permission to excerpt); please identify Child Support Report as the source.

JooYeun Chang
Acting Assistant Secretary for Children and Families
Linda Boyer
Acting Commissioner, OCSE                                                        
Crystal Peeler
Acting Director, Division of Customer Communications
Andrew Phifer
Editor, CSR.Editor@acf.hhs.gov                                                       

Read other editions of Child Support Report